MANAGED HOSTING
CLYDEWIRE OnCall™
CLYDEWIRE OnCall™ is our proprietary system monitoring and support service. We believe prevention is better than cure and that’s why we designed a proactive early warning system our hosting clients can rely on.
24/7 Proactive Support
It doesn’t matter if it’s 2pm or 2am, OnCall™ is working to ensure continuity in your business 24 hours a day, seven days a week, 365 days a year. The system identifies threats and escalate them appropriately depending on the level of risk, leaving you and your team to focus on the revenue generating areas of your business.Events & Issues
The sophisticated technology employed in CLYDEWIRE OnCall™ automatically tracks any issues that may arise, proactively flagging those requiring immediate attention and those that could, left unchecked, become a much more serious threat to your business. OnCall™ allows our team of experts to get ahead of problems and solve them before they have any negative impact on our clients’ businesses.
Three Tiers of Engineer
Whatever issue the CLYDEWIRE OnCall™ system identifies, our engineers are trained to respond rapidly and solve problems decisively. There is never a single point of failure. We employ a N+1 redundancy structure where each system has at least one independent back-up engineer with the relevant knowledge, experience and expertise to deal with problems should the lead engineer be unavailable for any reason.Agency Partnership
Clydewire works with agency partners wishing to offer CLYDEWIRE OnCall™ as a complementary service but don’t have the internal resources or don’t wish to provide monitoring and support as a core service. Providing CLYDEWIRE OnCall™ as an option for hosting prospects and clients can often be the difference between winning business and losing out to competitors.
The Benefits
Process
How Does It Work?
1 UNDERSTANDING
In depth review of system architecture and loads
2 INSTALLATION
Set-up of monitoring software and add client to Clydewire dashboard
3 MONITOR
24/7 oversight facilitating real time issue and event resolution
Case Study
Fosters Funeral
Fosters is Scotland’s fastest growing funeral directors with parlours throughout the central belt of Scotland. Since 2005 they have been offering bereaved families the utmost in professional service and support and are committed to providing quality personal care as they continue to expand.
